Best Buy Reviews
Best Buy has an overall rating of 3.1 based on 631 reviews. Customer feedback on Best Buy is mixed: Best Buy reviewers highlight positive aspects like wide product selection, competitive pricing, knowledgeable staff, convenient online shopping, which strongly appeal to tech-savvy consumers, families, budget-conscious shoppers, electronics enthusiasts. However, Best Buy is often criticized for its long wait times for customer service, inconsistent product availability, delivery issues, limited warranty options.
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How would you rate Best Buy?
All Best Buy Reviews (631)
Stella-stennett
May 23, 2026
"Decent prices, but the pickup process was exhausting"
I bought a TV online and ran into an issue when I went to pick it up. The store staff told me to call support, then phone support told me I needed to go back to the store, so I just kept getting bounced around with no clear explanation. I ended up waiting close to an hour, by the end I felt mentally drained. It did get sorted out eventually, but the whole thing made it feel like nobody really cared. The prices are okay, but the customer service definitely needs work.
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hello_louis508
May 20, 2026
"Pretty decent for the price"
It’s not bad for what I paid. Like, the quality is okay overall, but you can definitely tell in a few spots that it’s on the cheaper side. Nothing too terrible, just little things you notice when you’re using it. That said, it’s been working fine so far, so I can’t really complain too much.
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Phyllis_nicholson95
May 12, 2026
"Super easy pickup"
I checked a few different places and Best Buy was the only one that actually had it in stock near me. Ordered it online and picked it up the same day with no issues at all. was smooth and saved me from driving all over the place lol. 5 stars from me for sure.
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VincentPritts
May 01, 2026
"Delivery was frustrating"
I ordered a laptop and the delivery date got pushed back twice, which was annoying because I was kind of planning around the original date. They didn’t give much of an update either, so I was just guessing what was going on. Customer service was polite enough, but they didn’t really solve anything, so I guess it was both fine and not helpful at the same time. The laptop did show up eventually, and it seems okay, but since it didn’t arrive when they said it would, the whole experience felt worse than it probably should have
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iraobrien5987
April 28, 2026
"I booked Geek Squad to take a…"
I booked Geek Squad to take a look at my laptop, it just felt like a waste of time. The person I dealt with was nice enough, so it wasn’t a total disaster, but why did I keep getting different answers every time I asked what was going on? I also had to call twice just to get updates, which was frustrating. In the end, I paid more than I expected, and the original issue is still kind of there. What was the point, right? It wasn’t the worst experience ever, but I don’t think I’d use them again
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TRAN
April 11, 2026
"Installer never showed up"
I booked a TV installation and took the whole day off work for it, and then nobody showed up. No call, no text, nothing. I tried contacting customer service and got bounced around a bit, which was frustrating, though I guess the reps were mostly polite. Still, I never got a clear answer about what happened. it was a huge waste of time and I wouldn’t pay for this again
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curtis.Midden
April 06, 2026
"Easy same-day pickup"
I ordered online and picked it up the same day. I had to wait a little bit at the counter, but the staff was nice and the item was ready when I got there. Overall, it was a easy experience
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William.tellez
March 07, 2026
"Nice little promo deal"
I grabbed it because there was a promo going on, and it ended up saving me more than I thought it would. Not much else to say, it just worked out better than expected.
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hello_kathleen387
March 05, 2026
"I used the Best Buy app to..."
I used the Best Buy app to order a charger for pickup at my local store, and it went really smoothly. Finding the right one was simple, checkout was quick, and I got the ready-for-pickup email sooner than I expected. No issues at all, and I’d definitely use the app again for another quick order
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kelly-Calderon
February 27, 2026
"I was expecting to wait a bit longer…"
I was expecting to wait a bit longer, but it showed up just a couple days after I ordered it, which was a nice surprise. The box did have a small dent when it arrived, so I was a little worried at first, but luckily the item inside was totally fine. It wasn’t a flawless delivery experience, but overall I’m still happy with how it turned out.
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John.vachon
February 22, 2026
"Best Buy usually has a decent…"
Best Buy usually has a decent mix of products, but I’ve noticed the exact model or color I’m looking for isn’t always available. Some sections feel really well stocked, while others are a bit limited. If I’m just browsing, it’s fine, but when I’m buying something specific, I don’t like taking chances, so I usually compare with a few other sites before deciding.
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miguel_Minor00
February 11, 2026
"Refund came through quickly"
I got my refund way faster than I expected. Not sure if I just got lucky or if they process these quickly in general, but it showed up without any hassle.
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bradley_Breeden05
January 21, 2026
"Checkout Kept Giving Me Trouble"
I was trying to place my order and everything was going fine until I got to checkout. Then it just kept freezing on me over and over. I refreshed, tried again, waited a bit, and still ran into the same issue. It was frustrating because I was ready to buy, but the checkout page just wouldn’t cooperate.
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Barry.best
January 15, 2026
"Not much help with laptop questions"
I went in looking for a laptop for school, but the guy helping me just kept reading the same specs off the tag like that was all he knew. When I asked about upgrading the RAM and what the battery life was actually like, he kind of shrugged like I was bothering him or something. I ended up leaving without buying anything. If the staff can’t really explain the products, I’m not sure what the point is.....
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CHEATHAM
January 09, 2026
"I tried dealing with the warranty…"
I tried dealing with the warranty support and it was useless. I had set aside time for it after work, thinking it would be a simple fix or at least a clear answer, but it just turned into a frustrating back-and-forth. Maybe I caught them on a bad day, but I didn’t feel like I got any real help
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Monica.glover
January 05, 2026
"Arrived in Great Shape"
Ordered this from Best Buy and the box showed up looking really clean, well, not perfect, but no big dents or crushed corners or anything. Inside, everything was packed tightly with enough padding, so the item wasn’t sliding around. The tape was secure too. It’s a simple thing, but I really appreciate when stuff arrives not all beat up. I’d order again.
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GailDupuis
December 31, 2025
"Mostly Fine, But Come On With the Details"
Picked up my Best Buy order and, for the most part, everything was fine. Pickup was easy, no drama there, and the rest of the order was exactly what I ordered. But one item was a totally different color than what I picked online, which is just... annoying. Like, it’s not the end of the world, but it was supposed to be a gift, so the color kind of mattered. I don’t get how it gets marked as ready without someone double-checking the actual item details. Overall, decent experience, but that little mistake definitely bugged me.
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hello_ashley910
December 28, 2025
"Pretty smooth checkout overall"
I went through checkout and it was mostly smooth. I did have to re-enter my card info once, which was a little annoying, but it wasn’t a big deal. The pickup option was easy to spot, and I got my confirmation quickly after that. Overall, it was a simple enough experience.
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debra_Ivey97
December 16, 2025
"I found some decent deals here, so I…"
I found some decent deals here, so I can’t really complain too much. That said, a few items were more expensive than I expected, and I only noticed because I usually compare prices before buying. I still picked up a couple things that were worth it, but it’s definitely the kind of place where you have to check what’s actually a good deal.
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johnrivera7889
November 26, 2025
"Worked fine, but the wait was confusing"
The exchange did go through, so that part was okay, but I had to wait way longer than expected to get any help?? Not really sure why it took so long.
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Best Buy Q&A
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RileyRomero
September 20, 2019
“My girlfriend chose it because it had a great deal on what we needed. Worst mistake ever. Never buying from them again.”
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May 26, 2019
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May 26, 2019
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silverrabbit839
March 05, 2019
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Are beast studio wireless-white fake?
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